Refund Policy

Last updated: November 11, 2026

Plans

You can get a refund within 14 days of any charge for your plan, including a renewal.

• Purchased on everyera.com or on Google Play: go to Settings › Plan & billing, then Request a refund. The money goes back to how you paid, usually within 5 to 10 business days, and your plan ends.

• Purchased in the App Store: Apple handles refunds for App Store purchases. Ask at reportaproblem.apple.com.

Each family can get one refund. If you've already used it, email support@everyera.com and we'll help.

Free trial

The 7-day trial is free, so there's nothing to refund. You're only charged if you purchase a plan.

More Moments packs

More Moments packs are final once purchased. Packs purchased in the App Store or on Google Play follow Apple's or Google's own refund rules.

Gifts

A gift that hasn't been claimed can be refunded within 14 days of purchase. Once a family claims it, the gift belongs to them.

After 14 days

Plan charges older than 14 days aren't refundable, and we don't give partial refunds, except where the law requires it. You can cancel any time in Settings › Plan & billing (or in your Apple or Google account), and you keep everything until the end of the time you've paid for.

Your Moments stay yours

A refund ends your plan but doesn't delete anything. You can still sign in, view and download your Moments and letters.

Questions

Email support@everyera.com.